Refund policy

Returns and Order Cancellation

Right to cancel an order.

MARTINSANZ ROMERO, C.B. reserves the right to reject an order from a customer with whom there is a dispute.

Similarly, MARTINSANZ ROMERO, C.B. has the right to reject or cancel an order for justified reasons, such as:

* Due to an error in billing details (which are incorrect or impossible to verify)
* If there is suspicion of credit card fraud
* If it is not possible to send it to the indicated address
* If there are reasons to suspect that the user is not a final consumer
* If the user is under 18 years old
* If full payment has not been made.

Cancelling an order.

The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by article 102 of Royal Legislative Decree 1/2007, of 16 November, which approves the consolidated text of the General Law for the Protection of Consumers and Users and other supplementary laws.

To cancel an order, you can use the form available at the link "RIGHT OF WITHDRAWAL" or you can notify us by email at info@mplata.es or by post to the address C/ SAN FRANCISCO, Nº 15, SEGOVIA (SEGOVIA), 40001.

If you send us an email or written communication, please include the details of your order to help us identify it.

The withdrawal period will expire after 14 calendar days from the day the customer or a third party designated by the customer, other than the carrier, took physical possession of the goods, or in the case where the products making up the order are delivered separately, after 14 calendar days from the day the customer or a third party designated by the customer, other than the carrier, took physical possession of the last of the aforementioned products.

Once the right of withdrawal has been exercised, the user must return the delivered products to the indicated address, thus assuming the cost of return. Please note that if you decide to return the items to us carriage forward, we will be authorised to charge you for any expenses we may incur.

The right to withdraw from the contract shall apply exclusively to those products that are returned in the same condition as the customer received them. No refund will be made if the product has been used beyond mere opening, or if products are not in the same condition as they were delivered or have suffered any damage. You should therefore take care of the product(s) whilst they are in your possession. Please return the item using or including all its original packaging with all labels. We ask that you do not remove the labels until you are sure you wish to keep each item.

After examining the item, we will notify you whether you are entitled to a refund of the amounts paid. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will refund the total purchase amount minus shipping costs within 14 days of receiving the cancelled order.

If the return only includes part of the order, the correct procedure has been followed and the products are new and unused, we will only refund you the value of the returned products, without shipping costs.

Return of defective products.

If you return the products to us because they are defective or the descriptions do not match them, we will proceed to refund the full price of the products, together with the shipping costs incurred and the cost of returning the item.

 

Ring Size Changes

If you wish to request a ring size change for a different size, you must specify to us on a sheet which different size you wish and send us the ring to be changed in perfect condition with its box and in its original wrapping to the following address:

Mercado de la Plata, Calle San Francisco 15, 40001 Segovia (Spain)*.
*This shipment will be at the customer's cost.

We will take care of sending you the ring again with the new size of your choice*.
*This shipment will be covered by MPLATA.