Shipping policy

Package Delivery

Shipping costs to addresses in Spanish territory.

For orders under €30, shipping costs amount to €2.99, an amount that must be added to the total. Shipping costs will therefore be borne by the customer.

For orders of €30 or more, no shipping costs will be applied.

Delivery.

Products will be sent to the address indicated by the user.

The delivery period is between 24 and 72 hours (working days) for addresses on the mainland and 7 working days for deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla.

The delivery period for addresses outside Spanish territory is between 7 and 10 working days. The stated periods will be respected provided there are no unforeseen or extraordinary circumstances beyond our control. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid.

For the purposes of these conditions, "delivery" shall be understood to have taken place or the order to have been "delivered" at the moment when you or a third party indicated by you acquire physical possession of the products, which shall be evidenced by your signature on receipt of the order at the agreed delivery address.

International Shipments

For orders under €60, a charge of €6 will apply; for orders above this amount, shipping is free.

Impossibility of Delivery.

If it is impossible to deliver the order to the indicated address, MARTINSANZ ROMERO, C.B. will attempt to deliver it to a third party indicated by the customer or retry delivery at a later date. We ask that if you will not be at the address, you contact MARTINSANZ ROMERO, C.B. to arrange delivery on another day.

If within 15 days, from when your order is available for delivery, the order cannot be delivered due to circumstances not attributable to MARTINSANZ ROMERO, C.B., we will understand that you wish to withdraw from the contract and will consider it resolved.

As a consequence of the contract being resolved, we will refund all payments received from the user, including delivery costs, without any undue delay and, in any case, within a maximum period of 14 days from the date we consider the contract resolved. Please note that transport resulting from the cancellation may have an additional cost, so MARTINSANZ ROMERO, C.B. is authorised to pass on the corresponding costs to you.